December 28, 2011 (San Diego)—If you received a gift that doesn’t fit, doesn’t work, or just doesn’t suit your needs, it’s important to return merchandise within the time frame required by merchants—and know each store’s return policy.
Below is our guide to return policies for major vendors:
Most merchandise can be exchanged for full refund based on original form of payment with no time restrictions.
Gift returns receive only store credit.
Furniture returns must be scheduled within 3-days of delivery or within 10 days for an exchange.
Can return every product for a full refund.
Following must be returned within 90 days: televisions, projectors, computers, cameras, camcorders, tablets, MP3 players and cell phones.
Must return to a Costco store, or call this number: 1-800-955-2292.
Tags must be attached.
No refunds for shipping costs.
Personalized or clearance items marked down 65% or more cannot be returned.
Must be returned within 30 days in its original, unused form (unless manufacturer defect).
Must have receipt or proof of purchase label.
Receipt is needed for all returns/exchanges.
Item must be in its original packaging and no more than 90 days old.
Refunds issue in same method of payment as purchase.
Must have a driver's license, or form of valid ID.
Mattresses can be exchanged but not refunded.
Must have receipt or email confirmation less than 90 days old.
Must return the following within 30 days: air conditioners, gas powered equipment, and jewelry and watches.
Refunds issued in same manner item was bought.
Must be in original packaging with tags.
If opened, the following cannot be returned: music, movies, computer software, video games and sports/toy collectible.
To return in-store, bring item and the receipt.
To return by mail, fill out return slip, pack the merchandise in strong box and use supplied return label.
Kohl's Charge purchases can be returned within 16 months of purchase.
Gift returns will receive store credit.
Can return most purchased items, both in store and online.
Need your merchandise and an invoice/receipt or confirmation email.
Cannot return: food/gourmet gifts.
Must return, with receipt, within 30 days of purchase for an exchange or refund.
10-day period needed for cash refund on items purchased with checks.
If no receipt or 30 days have passed, you can only receive store credit and you must have valid ID.
Gift receipts only eligible for store credit or exchange.
Used, worn or unsellable items are not eligible for returns or exchanges.
You must present a valid photo ID.
If you have a receipt:
Items must be new, unused and in original packaging.
Receipt must be no more than 60 days old.
Refund offered in original method of payment.
If you don't have a receipt:
Refunds given at items lowest price with last 90 days of its being on the shelf.
You will receive store credit.
Seasonal, technology and clearance items will not be accepted.
Return in original packaging with receipt or email confirmation.
Must be within 90 days for most items.
The following must be returned within 30 days: Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry and watches.
The following can only be returned unopened: Video Games, CD's, DVD's, and computer software and sports/toy collectibles.
Customized jewelry cannot be returned or exchanged.
Return in form of original payment method.
Most purchases made from 11/13/11 to 12/10/11 have extended 120 day return time frame .
Fine Jewelry, Consumer Electronics, Mattresses have an extended 60 day time frame.
Must be returned in new and unused condition within 90 days of purchase.
The following must be returned with 45 days: computer hardware, cameras/camcorders, gift cards, prepaid cell phones, and prepaid cards.
The following can only be exchanged if unopened: music, movies, video games and software.
All returns must have receipt or gift receipt.
Photo ID required.
Return policy for specialty items should be listed on receipt.
TOYS R US
Can return almost any item within 90 days for a full refund.
The following must be returned within 45 days: video games/systems, computer software, VHS tapes, DVD's, music, electronics, radio-control items, trading cards and collectibles.
Must be returned in new or like-new condition in its original packaging with all paperwork and accessories.
Shipping costs not refunded unless damaged or defective item.
Most items can be returned within 90 days with a receipt exception for some electronic and regulated items.
If you don't have a receipt, you can return in store for cash refund (if under $25), store gift card or sometime an exchange.
Must be returned in original packaging.
If you’re returning using a gift receipt or packagings slip, you will receive store credit.