Source:  Insurance Commissioner Ricardo Laura

May 12, 2023 (Los Angeles) - Insurance Commissioner Ricardo Lara announced that an insurance company offering home warranties will refund Californians deceived by a misleading mailer sent to hundreds of thousands of consumers. An investigation by the California Department of Insurance found that Response Indemnity Company of California worked with an unlicensed marketing company that mailed a “final notice” to consumers falsely warning that their home warranty was expiring. Because of the Department’s action, Response Indemnity will allow consumers to cancel the home warranty and receive a refund if the consumer purchased the warranty because of the mailer.

One of the first insurers to provide policyholder discounts in California

May 17, 2014 -- The California Department of Insurance announced this week that USAA policyholders living in recognized Firewise Communities/USA® sites in California will receive discounts on their homeowners insurance premiums. USAA, which provides a full range of financial products and services to the military community and their families, has been working with the National Fire Protection Association’s (NFPA) Wildland Fire Operations Division for several years to investigate the possibility of providing incentives for residents of wildfire-prone areas to take steps to create safer, more fire-adapted communities. NFPA’s Firewise Communities/USA® Recognition Program provided the community action framework and local data that enabled USAA to offer this new discount to policyholders.