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By Maryanne Jackson, real estate broker, CRE, CPRES

September 21, 2019 (Mt. Helix) - Dear Maryanne,

My son purchased a home in Mt. Helix recently.  I have been staying at the house and have noticed a strange noise coming from the dishwasher when I open the door.  The appliance company came out and said they cannot remove the dishwasher to do the necessary repair, as the tile floor was placed too high and is now preventing the dishwasher from being removed at all.  The dishwasher repair is a relatively inexpensive fix, but the floor will need to be torn up and replaced.  Do we have any recourse to get this fixed?

Any suggestions appreciated,

CVS, Mt. Helix

Dear CVS,

First thing I would suggest is checking with your son to see if there is an existing home warranty in place.  This may help with some of the repairs.      

Secondly, I would have your son review the seller disclosures that were provided to him during escrow and verify that this issue was not disclosed.  If it was not, then you may need to call your realtor and have them verify whether the prior owner knew about this.  If the seller knew and did not disclose this, then they may be liable for the repairs.  There is a chance they did not know.  However, the person who installed the floor may have.  There could be recourse with the installer, especially if they are professionals and licensed.

I would also suggest getting an opinion from a flooring professional to access the potential options.  There may be a way to simply cut around the affected areas and remove the dishwasher, replacing the needed part then reinserting the dishwasher, resetting the Mexican tiles to blend in with the existing tiles.  A talented tile professional or flooring professional will certainly have ideas for you.  Hopefully, they can trim the tiles down to a lower height along the dishwasher area for future service accessibility. 

Confidential.  Questions answered on a first come, first serve basis.

Send to

Maryanne Jackson, DRE#01784021


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