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East County News Service

September 20, 2018 (La Mesa)-- On Friday, a Helix Water District customer reported  that she received phone calls from someone wanting her credit card information so they could lower her interest rates. The Caller ID on the customer’s phone identified the caller as Helix Water District, but the district warns, “These calls are not coming from Helix Water District. Under no circumstances will a Helix employee ask for your credit card number, over the phone or in person.”

According to the Federal Trade Commission, technology makes it easy for scammers to fake the caller ID information you see on your phone, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine.

If you receive a similar call:
Do not provide any personal information — hang up the phone
– Please inform Helix’s customer service department at 619-466-0585

See also: AARP Guidelines for Avoiding Phone Scams


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