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November 1, 2011 (Mt. Helix) --As part of a larger cast iron pipeline replacement project, Helix Water District crews will replace two 60-year-old valves at Mt. Helix Drive and Vivera Drive and install a new valve at Mt. Helix Drive and Alto Drive on Thursday, November 17.

Much of Mt. Helix is served by a single pipeline. As a result, construction activity will create a 10-hour water shutdown between 8 a.m. and 6 p.m. to 242 customers on 20 streets in the vicinity.

Homes impacted are located on  Altito Way, Alto Drive, Angels Point, Beaumont Drive, Divine Way, Gabriel Way, Grandview Drive, Halo Circle, Heavenly Way, Hermosa Way, La Cruz Drive, La Perla Way, Lemon Avenue, Mt. Helix Drive, Pinnacle Lane, Point Alto Drive and Street, Rockridge Road, Taltec Drive, Via Opal, and Vivera Drive. (View a map of the affected area.)

Affected customers will be notified by letter, door hanger, and automated phone calls.

Helix crews will shut off water to individual meters at the curb. Customers in the affected area should expect to see District trucks and crews at meter boxes and around residences in the morning and evening of Thursday, November 17.

District crews will be tying in new PVC pipeline to an existing system at Mt. Helix Drive and Vivera Drive. For the tie-in to happen, it is necessary that crews close a gate valve at Vivera Drive and Hermosa Way and one at Fuerte and Mt. Helix Drive, resulting in a water shutdown for the affected area.

The intersection at Mt. Helix Drive and Vivera Drive will be impacted by slowed traffic during this time. Please allow extra time while traveling in the area. Flag persons will assist in directing traffic for the duration of the project.

For your safety during the shutdown, Helix recommends customers affected by this shutdown:


  • Store enough water for drinking, pet use, dishes and personal hygiene in large containers or a bathtub (watch small children if the tub is filled).
  • Toilets can be flushed by quickly pouring three gallons of water directly into the bowl.
  • You may wish to turn off your hot water heater (especially the heat source), water-softener, circulating pumps or other water using facilities, including solar heater.
  • When service is restored, there may be trapped air in the lines or discolored water. Open outside faucets a few minutes until these problems clear.

Water trucks will be circulating throughout the area during the shutdown to provide water to any customer who needs to fill receptacles for indoor use. In addition, the District is coordinating the outage with the appropriate fire agency.

If you have any questions regarding this project or are requesting water during the shutdown period, please contact our dispatch at: (619) 596-3860.

Helix appreciates customers' cooperation and wishes to thank them in advance for their patience as crews work to improve the water system on Mt. Helix.


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