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Resources and protections help impacted workers maintain electric and gas service
East County News Service
January 31, 2019 (San Diego) -- Although the partial shutdown of the federal government ended on Jan. 25, San Diego Gas & Electric (SDG&E) stands ready to help previously furloughed employees who are coping with the lingering financial effects of the recent shutdown and may be struggling to pay their energy bill.
“SDG&E will not disconnect service to previously furloughed employees for a period of 45 days from the date the shutdown ended (until March 10, 2019). The company plans to extend the same protection, should another shutdown occur,” a press release issued by SDG&E today states. “For anyone experiencing financial difficulties, SDG&E and our nonprofit partner, 2-1-1 San Diego, have historically made available multiple resources to help them maintain their gas and electric service. SDG&E has already been extending support to impacted federal workers.”
Below are details provided by SDG&E:
Payment Arrangements
Customers who need extra time to pay their utility bill can request payment arrangements for three months via MyAccount.sdge.com. Through this portal, customers can also enroll in Level Pay, which averages the highs and lows of bills, making them more predictable so customers can plan and budget easier. MyAccount also allows customers to compare pricing plans and potentially save money each month by simply being on a different energy plan.
Payment Assistance Programs
SDG&E partners with 211 San Diego, which can refer customers to payment assistance programs. Obtain referrals by dialing 211 or visiting 211sandiego.org.
Energy Savings Tips to Help Reduce Energy Bill
To achieve long-term savings on energy bills, customers are encouraged to take advantage of energy-saving and money-saving tips and programs at sdge.com/residential/savings-center.
Customer Contact Center
Customers with questions can call SDG&E at:
• 1-800-411-SDGE (7343) English
• 1-800-311-SDGE (7343) Español
• 1-877-889-SDGE (7343) TTY
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