SDG&E wants to assure all customers that all SDG&E employees carry the proper identification when called out to any job and is warning customers to ensure they verify the employee’s proper uniform and identification before letting anyone in your home.
- Make sure that everyone in question is wearing a SDG&E-marked uniform.
- Ask any SDG&E employee to display a company identification card.
- Ensure that they have arrived in a SDG&E-marked company vehicle.
- Never leave the house if asked; SDG&E does not ask customers to leave your house unattended.
- Note: SDG&E often hires contractors to complete smart meter work or provides information on energy efficiency programs; however contractors will never ask customers to leave their home for any reason.
- If you have not called to request service or are not expecting a visit from SDG&E, please make sure proper identification is requested.
- If you are suspicious, please call SDG&E at 1-800-411-7343 to ensure that work is currently being conducted in your area.
- SDG&E does not proactively contact customers and ask for credit card information over the phone. SDG&E customers should not provide any financial information by phone unless they have initiated the conversation.
- SDG&E provides past due notices in writing before service is shut-off for non-payment.
- If customers receive a phone call that makes them feel uncomfortable, and they know they have an outstanding balance that needs to be resolved, they should hang up and call SDG&E directly at 1-800-411-7343.
SDG&E is a regulated public utility that provides safe and reliable energy service to 3.6 million consumers through 1.4 million electric meters and more than 850,000 natural gas meters in San Diego and southern Orange counties. The utility’s area spans 4,100 square miles. SDG&E is committed to creating ways to help customers save energy and money every day. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE), a Fortune 500 energy services holding company based in San Diego.