WHIRLPOOL, KITCHENAID AND JENNAIR GLASS COOKTOPS RECALLED DUE TO UNITS TURNING ON BY THEMSELVES, CAUSING FIRES AND BURNS

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By Miriam Raftery

 

August 31, 2019 (Washington D.C.) – The U.S. Consumer Product Safety Commission today announced that after 133 reports of cooktop elements turning on by themselves, 26,300 cooktops are being recalled by Whirlpool. They were sold under the brand names Whirlpool, KitchenAid and JennAir and manufactured from Dec. 2016 and July 2019. The recall includes cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models.

Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports of heat damage to nearby items and four reports of items catching on fire, including property damage. Two minor burn injuries have been reported.

The products were sold in the U.S., Mexico and Canada from March 2017 through August 2019 including at Lowe’s, Home Depot, Best Buy, other major retailers and online.

Consumers should immediately contact Whirlpool at 888-900-7897 from 8 a.m. to 8 p.m. Eastern Time Monday through Friday to get a replacement cooktop and free installation or go to  repair.whirlpoolcorp.com.

When not in use, turn the unit off at the circuit breaker. Do not leave any flammable materials or empty cookware on or near the cooktop.

Consumers can also visit www.whirlpool.comwww.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models.



Model Numbers

Radiant Model Numbers Begin With:

KCES950HSS

KCES950HBL

KCES956HSS

KCES956HBL

WCE97US0HS

WCE97US0HB

WCE97US6HS

WCE97US6HB

JEC4430HS

JEC4430HB

JEC4536HS

JEC4536HB

JEC4424HB

 

Downdraft Radiant Model Numbers Begin With:

JED4430GB

JED4536GB

JED4430GS

JED4536GS

 

Report an Incident Involving this Product

 

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.