By Miriam Raftery

January 10, 2025 (La Mesa) – When a luggage wheel split open just three weeks after I purchased the large suitcase for $68, I tried to return it to Burlington in La Mesa. After waiting nearly an hour in line (since they have no customer service desk for returns),  Burlington’s employee refused to refund my money for the suitcase. She stated that this was because “you traveled with it.”

The whole point of a suitcase, obviously, is to travel! So apparently if you use their product for itrs intended product, you're out of luck if it breaks. I bought the the luggage specifically for a holiday trip, because it has wheels that rotate in all directions. I have a permanent shoulder injury, and it’s easier to pull a suitcase alongside instead of dragging a bag behind me, as I'd done with my older luggage. Even worse, I wound up having to carry this heavy bag filled with winter clothes, boots and a coat.