East County News Service
June 6, 2024 (San Diego) — To protect customers, San Diego Gas & Electric (SDG&E) is alerting customers to a recently documented text-message utility scam trying to defraud local utility customers. The scheme attempts to exploit SDG&E’s legitimate use of text messages and email notifications to inform residential customers of work orders like meter changes, reads and tests.
There is an important distinction between a fraudulent and a legitimate customer communication – the fraudster will route the customer to a fake 1-800 number. Legitimate SDG&E texts will always point the customer to SDG&E’s main Customer Care Center, 1-800-411-7343 (or 1-800-311-7343 for Spanish-speakers). When in doubt, hang up and call SDG&E back at the number listed on SDG&E’s webpage.
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