“AT&T failed to demonstrate the availability of replacement providers...Additionally, public commenters at CPUC public forums highlighted the unreliability of voice alternatives such as mobile wireless or VOIP.” –CPUC

May 10, 2024 (Sacramento) – After hearing from consumers across the state and reviewing evidence in the record, the California Public Utilities Commission (CPUC) today issued a proposal rejecting AT&T’s request to withdraw as a carrier of last resort (COLR), which would have ended land line service across San Diego County and other areas. The CPUC also indicated that it intends to initiate a new Rulemaking process to address COLR telecommunications service obligations.

The proposal will be on the CPUC’s June 20 Voting Meeting agenda.

AT&T's plan to pull the plug on land line phone service has drawn strong opposition from rural residents in East County and elsewhere in California, as ECM reported in February, as well as from consumer advocates who warn that ending land lines would leave many in rural or remote locations with no reliable phone service at all, since Internet VOIP phone service is not widely available in many places and some areas also lack cell phone connectivity. Even for those with cell service, land lines have proven life-saving options when cell towers have burned down during wildfires in places such as rural Potrero.