By Miriam Raftery
Photo by Dennis Richardson
December 19, 2017 (San Diego’s East County) – SDG&E has responded to our inquiry seeking answers to questions raised by concerned readers during planned outages to 17,000 SDG&E customers due to last week’s high winds, which ECM reported on here and here.
Helen Gao, communications manager for Sempra Energy, parent company of SDG&E, sent the following reply to our questions on topics including loss claims, factors that determine when to shut off power, people with medical needs, support for residents during outages in need of water and communications, adjusting bills to eliminate charges during outages, and what might be done in communities with repeated outages to reduce or eliminate that need in the future.
Below is her response in full, followed by comments from rural residents with contrasting opinions on the outages: