Musician/author finds new career as author, speaker inspired by baggage mishap

By Sierra Robinson and Miriam Raftery

June 18, 2012 (San Diego) -- After United Airlines’ baggage handlers broke the neck of his Taylor guitar, Dave Carroll didn’t just get mad--he got even.

Carroll wrote and starred in a music video that has now had over 12 million hits on Youtube.  Titled United Breaks Guitars, the video uses humor to illustrate the troubles Carroll went through trying to get compensated for his loss. Its success has been hailed as a model of how one person can make a difference by using social media.